SCOPE AND GENERAL
In any case, there are pages accessible to individuals or legal entities that do not yet register or initiate a purchase of product (hereinafter "Users") Web Site. In this sense, users who access these parts of the Website agree to be bound by the terms and conditions contained in these Terms, to the extent that it may be applicable to them.
COMPANY want to let their customers and users that are exclusively addressed to a wider audience of 16 years and that the territory in which accepts and distributes orders is comprised of member countries of the European Union (hereinafter, the "Territory "). COMPANY does not ship orders outside the EU. If a user was interested in receiving an item outside the EU should contact the Company through the form or emailing email@example.com, would study your request and will inform you about it.
CONTACT: For any questions, feedback or suggestion, you can send your comments by email to: firstname.lastname@example.org
The descriptions of the products displayed on the Website are made based on information provided by suppliers of YANGON BARCELONA SL. However, the information given on each product, as well as photographs or videos relating thereto and trade names , trademarks or logos of any kind on the website of the COMPANY, are exposed in www.cocoshop.eu a guide.
All prices listed products through the website include VAT and other taxes that may apply. However, these prices do not include the cost of sending the products, which are listed separately and must be accepted by the Customer.
COMPANY informs customers that the number of units available is kept updated with stocks in stock and availability from our suppliers. In no event COMPANY will sell intentionally more units of the holding or the supplier has him booked.
COMPANY will do everything possible to please all customers in demand for products. However, sometimes, due to causes not easily controlled by the company as human errors or incidents in computer systems, it is possible that the amount ultimately served by the provider differs from the offer made by the COMPANY to meet the requests of customers.
In the event that the product is unavailable after ordering, Customer been made will be informed by email of total or partial cancellation of this. The partial cancellation of the order due to unavailability no right to cancellation of the entire order. If as a result of this cancellation the customer wants to return the product delivered shall follow the provisions of section Returns.
Customer agrees to pay at the time you place the order. The initial price stated on the website for each of the offered products they added those corresponding to the rates applicable delivery costs. In any case, these tariffs will be previously communicated to the Customer before completing the purchase.
The ticket or proof of purchase corresponding to the purchase order will be available and can be displayed on www.cocoshop.eu in the "My Account", "Orders".
The Customer must pay for your order amount by payment via credit card or debit card (Visa, MasterCard, Visa Electron and / or other similar cards) or PayPal. Card payments are done through PayPal or MoneyBookers their security protocols.
The Customer shall notify COMPANY any improper or fraudulent charge on the credit card used for purchases by email or telephone, in the shortest time possible for the company to make the necessary arrangements.
THE COMPANY has the highest security measures available commercially in the sector. In addition, the payment process works on a secure server using SSL (Secure Socket Layer). The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that only intelligible to the Customer's computer and the Web Site. Thus, using the SSL protocol ensures that:
The Customer is submitting their data to the server center COMPANY and not to any other to try to impersonate it.
That between the client and server center COMPANY data is transmitted encrypted, preventing any possible access or use by third parties.
EXECUTION OF ORDERS
CANCELLATION OF ORDERS
ENTERPRISE accept order cancellations upon request before sending it. To cancel you must request using the form "Customer" or sending an e-mail to email@example.com.
DEADLINES, DELIVERY PLACE by mistake
I. Product delivery
THE COMPANY agrees to deliver the product in perfect condition at the address stated in the Customer Order Form, and in any case shall be within the Territory. In order to optimize the delivery, thank the customer to indicate a direction in which the order can be delivered during normal business hours.
THE COMPANY shall not be liable for errors caused in delivery occurs when the delivery address entered by the customer in the order form does not conform to reality or have been omitted.
COMPANY informs customers that it is possible that the same order is divided into several installments.
Shipments of takes us through a courier company. The order placed by you will be delivered within a maximum period of 7 working days after you have made the order confirmation. Although the usual delivery of the COMPANY usually between 24 and 72 hours after completion of the order.
These deadlines are means, and therefore an estimate. Therefore, it may vary for logistical reasons or force majeure. In cases of delayed deliveries, THE COMPANY will inform its customers becoming aware of them.
Each delivery is considered completed from the moment in which the carrier puts the product to the Customer, materialized through the control system used by the carrier.
In the case of late delivery of orders attributable to THE COMPANY, Customer may cancel your order in accordance with the procedure described in Section "11. Return". Are not considered delays in delivery cases where the order has been made available to the Customer by the carrier within the agreed time and was unable to be delivered by reason attributable to the Customer.
Once the order leaves our warehouse, our logistics company sent an e-mail notifying that your order is being shipped.
For security reasons, the COMPANY will not send any orders to PO boxes or military bases, nor accept any order where it is not possible to identify the recipient of the order and direction.
III. Data Delivery, Delivery unrealized and Lost
If you are absent at the time of delivery the Customer, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. COMPANY hires as part of the courier delivery service, conducting a series of follow-up actions aimed at ensuring that delivery occurs.
If after 7 working days after departure distribution of the order has not been concluded delivery, the Customer must contact THE COMPANY. If the Customer does not do so, after 10 days from departure to delivery of the order will be returned to our stores and Customer will be responsible for the shipping and return to origin of the goods, as well as any costs associated management.
If the reason has not been able to make delivery of the package is lost, our carrier will initiate an investigation. In these cases, response times for our carriers typically range from one to three weeks.
IV. Diligence in delivery
The Customer must check the condition of the package to the carrier on behalf of COMPANY, make delivery of the product ordered, indicating the delivery note any anomalies that could detect on the packaging. If you later after reviewing the product, the Customer detects any incident as stroke, fracture, signs of having been opened or any damage caused by shipping it, it undertakes to notify COMPANY via email in the shortest period of possible time, before 24 hours from delivery. Since that time, no incidents of this kind will be met.
Return Procedure I.
All products purchased COMPANY except fresh produce such as fresh fruit may be returned and refunded, provided that you communicate ENTERPRISE your intention to return the / the product / s purchased / s within a maximum period of up to 14 working days from the date of delivery and the rest of the conditions set out in this section are met.
THE COMPANY will only accept returns that meet the following requirements:
Product must be in the same condition it was delivered and must retain their original packaging and labeling.
The shipment must be made using the same box in which it was received to protect the product. In the event that can not be done with the cash with which it was delivered, the Customer must return it in a protective case so that the product reaches the store COMPANY with the maximum possible guarantees.
A copy of the delivery note inside the package, which also returned products and the reason for return should be included mark.
In order to facilitate the customers the return process and to make proper monitoring thereof, THE COMPANY establishes only refund procedure established by the COMPANY. If the reason for return is attributable to the COMPANY (the product is defective, is not what you had requested, etc.), the repayment amount will be refunded. If the reason is another (products are served correctly but are not to your liking), the cost of return postage will be paid by the customer.
To proceed with a refund, follow these steps:
Report within 7 calendar days of receipt that the product wants to be returned. The information may be made via mail or using the form firstname.lastname@example.org customer.
COMPANY inform the customer of the address to which to send the product.
The client must send it using a courier of your choice. The return must be paid by the customer.
Report the courier company used, date and time of the return.
II. Refunds CLIENT
The return of products will result in a refund equal to the cost of returned products minus the cost of return service.
Only in the event that the product delivered is defective or wrong, THE COMPANY also reimburse you the dispatch costs.
Partial returns and cancellations will result in partial refunds.
COMPANY manage the remand order under the same system used for payment within 7 days from confirmation of arrival to the warehouse of the returned order. The application of the return on the Customer account or credit card depends on the card and the issuer. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.
PRODUCT WARRANTY PURCHASED
The products have the legal guarantee for non-conformity of them expressed within a period of two (2) years from the date of delivery and in accordance with the provisions of applicable regulations.
The legal guarantee of the products is provided by the seller. The manufacturer may provide additional information to the Seller in accordance with Royal Decree 1/2007, of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users commercial warranty. The duration and manner of exercise of such guarantees are clearly spelled out in the description of the products.
Repair and replacement shall comply with the following rules:
a) Be free to the consumer and user. This gratuity shall include the necessary costs incurred to remedy the lack of conformity of products with the contract, especially shipping costs and costs related to labor and materials. "
"The consumer and user must inform the seller of the lack of conformity within two months after he has knowledge of it."
The warranty does not cover defects caused by neglect, beatings, use or misuse, stress unsuitable, electrical accidents, installation and / or use not in accordance with the instructions or not made by the authorized service when appropriate, or materials or perishable products subject to normal wear or consumable use. Excluded from warranty are modified or repaired by the customer or any other person authorized by the manufacturer or supplier products. As for software products, the warranty does not cover the removal of viruses, recovery software for this reason, or reinstallation of software caused by erasing it.
Among other assumptions, CUSTOMER shall not be entitled to exercise the warranty of the products and, consequently, the warranty will not apply:
a) modify, alter or replace some of the data product warranty provided or proof of purchase of products.
b) if handled or repair the identification number and the secured without the knowledge and authorization of service or company issuing the warranty.
c) if no proof of purchase and the delivery of products.
To use the warranty, it is essential conservation proof of purchase and the delivery of products. In the event that the manufacturer grants additional trade guarantees for their exercise, conservation certificate of guarantee is required.
The customers must follow at all times, the prospectus of the brand and instructions for proper use and installation of the product and any warranty information.
CUSTOMER may exercise the warranty of a product according to current legislation on security of consumer products. If in doubt, YOU can be contacted Expirit through the forms provided on the website for help on the steps and information necessary for submission of the relevant claims.
COMPANY owns all rights to the content, design and source code of this website and, in particular, by way of example but not limited to photographs, images, texts, logos, designs, trademarks, trade names and data included in the website.
Customers and users that these rights are protected by Spanish and international legislation on intellectual and industrial property are warned. Furthermore, without prejudice to the foregoing, the content of this website also has the consideration of computer program and therefore we also applicable throughout the Spanish and European Community regulations in force in the matter.
The total or partial reproduction of this website or any of its contents, without the express written permission of the COMPANY is expressly prohibited.
The copying, reproduction, adaptation, modification, distribution, marketing, public communication and / or any other action that involves a violation of the Spanish regulations and / or hospitalizations in intellectual property and / or industrial Also is strictly prohibited and the use of web content except with the prior express written consent of tHE COMPANY.
COMPANY advises that does not license or authorization whatsoever on the rights of intellectual and / or industrial or any other right or linked directly or indirectly to the contents in the web property.
Only the use of the contents of the web domain for information and service is authorized, it is provided that full acknowledgment of the source is made, the user is solely responsible for the misuse of them.
ACCESS AND STAY ON THE WEB. OUR CONTENT
Customers and Users are fully responsible for their behavior, to access information on the Web, while operating in the same, and after access.
As a result of the foregoing, Customers and Users are solely responsible to the COMPANY and third parties:
The consequences that may result from use purposes illegal or contrary to this document effects of any content on the Web, developed or not COMPANY, published or not under his name officially.
As well as the consequences that may result from the use contrary to the contents hereof and harmful to the interests or rights of third parties or that in any way could damage, disable or impair the website or its services or impede the normal enjoyment other Users.
THE COMPANY reserves the right to update the content when appropriate and to eliminate, limit or prevent access to them, temporarily or permanently, and deny access to the Web Client and Users to make a bad use of content and / or breach any of the conditions listed herein.
COMPANY reports no guarantees:
That access to the Web and / or web link will be uninterrupted or error free.
That the contents or software that Customers and Users access through the Web or Web link does not contain any errors, computer viruses or other elements in the content that may alter your system or electronic documents and files stored in your computer system or cause other damage.
The use that information or contents of this website or websites linking to the Customers and users might do for their own purposes.
The information contained on this website should be considered by Customers and Users informational and guidance, both in relation to its purpose and its effects, which is why:
THE COMPANY does not guarantee the accuracy of the information contained on this website and therefore does not assume any responsibility for any damages or inconvenience to the users that may arise any inaccuracies present in the Web.
THE COMPANY does not assume any responsibility, for example but not limited title:
The use that Customers or Users may make of the materials on this website or linked websites, whether prohibited or permitted, in violation of the rights of intellectual and / or industrial contents of the Web or third parties.
Of the possible damages to Customers or Users caused by a normal or abnormal operation of the search tools, organization or location of the content and / or access to the Web and, in general, errors or problems generated in the development or implementation of the technical elements that the web or program facilitates the user.
From the contents of those pages to which Customer or Users can access from links on the Web, whether authorized or not.
For the acts or omissions of third parties, regardless of whether these third parties may be bound by a contractual COMPANY.
Access of minors to the content included on the Web, being the responsibility of parents or guardians to exercise proper control over the activity of children or minors in their care or install any of the tools to control the use of the Internet in order to avoid (i) access to materials or content not suitable for minors, and (ii) sending personal data without prior permission from their parents or guardians.
Communications and dialogues in the course of the debates, forums, chats and virtual communities organized through or around the Web and / or linked websites, or liable, therefore, the potential damages and suffering Customers or individuals and / or groups as a result of these communications and / or dialogues Users.
THE COMPANY shall not be liable in any case take account:
Errors or delays in access to the Website by Customer when entering your information in the order form, slowness or inability to receipt by the recipients of the order confirmation or any anomaly that may arise when these incidents are due to problems in the Internet, causes of accident or force majeure and other unforeseen contingencies external to the good faith of the COMPANY.
Failures or incidents that may occur in communications, defaced or incomplete transmissions so that there is no guarantee that the website services are constantly operational.
Errors or damage to the website for use of inefficient service and bad faith by the Customer.
The inoperability or problems with the email address provided by the Customer to send the order confirmation.
In any case, the COMPANY is committed to solving problems that may arise and provide all necessary support to Customer to reach a speedy and satisfactory resolution of the issue.
Also, THE COMPANY has the right to do during defined time intervals, promotional campaigns to encourage the registration of new members in their service. THE COMPANY reserves the right to modify the conditions of application of promotions, you extend them communicating properly, proceed to the exclusion of any participant of the promotion in the case of any abnormality, abuse or unethical behavior involving thereof.
THE COMPANY may not exercise any of the rights and powers conferred on this document which does not imply any waiver of the same unless expressly recognized by the company or statute of limitations applicable in each case.
THE COMPANY reserves the right to modify at any time the presentation and configuration of the Website and these Terms. Therefore, THE COMPANY endorses you read them carefully each time you access the Web Site.
APPLICABLE LAW AND ARBITRATION